Ever got stuck with round after round of requirements gathering and yet you feel no closer to getting stakeholder consensus? How about months of development close to go live, only to find your hard work wasted as the business has changed direction or process, rendering your deliverable obsolete? How can we avoid these pitfalls and deliver CRM projects with business impact?
Why should people working in CRM deliveries take a look at the CRM Manifesto? Why should consultants sign on as a signatory to support its goals?
Ever wish for a way to embed tailored help content specific to your organisation directly into Dynamics 365? Now you can! It’s called Learning Path….
Are you aware that Click Dimensions applied to Dynamics CRM online is instance specific?
Ever tried to write a SSRS report which shows all cases for all accounts and for the contacts associated with those accounts, grouped by the products associated with each case?
What is all the fuss about case status reason transition? Why is it that planning is important before enabling this new functionality in CRM 2013 Service Pack 1?
CRM 2013 Service Pack 1 has introduced Enterprise Case Management functionalities, which includes new service entities such as “Entitlement” and “SLA”, and that lovely time control on case forms.
How do I put everything together?
CRM 2013 Service Pack 1 has now been released, and duplicate detection has been restored! Hurray!! But ….
How does one go around killing all users’ CRM 2013 access by making a wee little change to a security permission role in CRM2013? To find out how I did it, read on…