Learning Paths in Dynamics 365

Ever wish for a way to embed tailored help content specific to your organisation directly into Dynamics 365? Now you can! It’s called Learning Path….

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CRM 2013 Service Pack 1: Entitlements, SLAs and That Loveeeely Timer Control

CRM 2013 Service Pack 1 has introduced Enterprise Case Management functionalities, which includes new service entities such as “Entitlement” and “SLA”, and that lovely time control on case forms.

How do I put everything together?

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CRM 2013: A Little Change To Security Role Can Kill Your User Access …

How does one go around killing all users’ CRM 2013 access by making a wee little change to a security permission role in CRM2013? To find out how I did it, read on…

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CRM 2013: JavaScript – RetrieveMultiple records using FetchXML query and SOAP Endpoint

When retrieving information from multiple related records, I prefer using FetchXML and the SOAP endpoint over OData. To use FetchXML with JavaScript, we need the “RetrieveMultiple” message in the CRM Organization Service, which is available via what the CRM 2013 SDK (version 6.0.2 at time of writing) calls the “Modern App SOAP endpoint”.

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CRM 2013: JavaScript – Update Entity Image using Rest endpoint without jQuery

CRM 2013 introduced a new type of entity attribute called an “Entity Image”. Once an entity is configured to show an image, each entity record can have at most one image associated with the record, to be displayed on the top left corner next to the title of the record.

If we wish to change the image dynamically using JavaScript, here’s how…

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