Monthly Archives: June 2014

CRM 2013 Service Pack 1: Entitlements, SLAs and That Loveeeely Timer Control

CRM 2013 Service Pack 1 has introduced Enterprise Case Management functionalities, which includes new service entities such as “Entitlement” and “SLA”, and that lovely time control on case forms.

How do I put everything together?

Continue reading CRM 2013 Service Pack 1: Entitlements, SLAs and That Loveeeely Timer Control

CRM 2013: A Little Change To Security Role Can Kill Your User Access …

How does one go around killing all users’ CRM 2013 access by making a wee little change to a security permission role in CRM2013? To find out how I did it, read on…

Continue reading CRM 2013: A Little Change To Security Role Can Kill Your User Access …