All posts by dynamicscrmgirl

Delivering CRM Projects with Business Impact

Ever got stuck with round after round of requirements gathering and yet you feel no closer to getting stakeholder consensus? How about months of development close to go live, only to find your hard work wasted as the business has changed direction or process, rendering your deliverable obsolete? How can we avoid these pitfalls and deliver CRM projects with business impact?

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Learning Paths in Dynamics 365

Ever wish for a way to embed tailored help content specific to your organisation directly into Dynamics 365? Now you can! It’s called Learning Path….

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CRM 2013 Service Pack 1: Entitlements, SLAs and That Loveeeely Timer Control

CRM 2013 Service Pack 1 has introduced Enterprise Case Management functionalities, which includes new service entities such as “Entitlement” and “SLA”, and that lovely time control on case forms.

How do I put everything together?

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CRM 2013: A Little Change To Security Role Can Kill Your User Access …

How does one go around killing all users’ CRM 2013 access by making a wee little change to a security permission role in CRM2013? To find out how I did it, read on…

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CRM 2013: JavaScript – RetrieveMultiple records using FetchXML query and SOAP Endpoint

When retrieving information from multiple related records, I prefer using FetchXML and the SOAP endpoint over OData. To use FetchXML with JavaScript, we need the “RetrieveMultiple” message in the CRM Organization Service, which is available via what the CRM 2013 SDK (version 6.0.2 at time of writing) calls the “Modern App SOAP endpoint”.

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